Why have a Support Contract?

Computer systems, particularly servers need maintenance. There are many 'housekeeping' tasks that should be performed to keep your systems running smoothly. Anti Virus definitions are continually updated, most programs and operating systems also have security updates, these all need to be applied to maintain security and functionality.

Servers are constantly writing information to log files, these files need to be checked for any reported errors. Hard disk space needs to be monitored, the log files, user profiles, mail queues, etc all can take up valuable space. A lack of hard disk space can cause your system to run sluggishly, running out of space can cause the system to crash completely.

Backups need to be performed routinely and tested. A copy of your data should be kept off site. Should there be a disaster, you need to have a working, safe copy of your data. A fire that destroys your servers, needn't destroy your data as well. For a small investment, your IT can be kept up to date and protected against such disasters.

A support contract with TechAid will allow us to connect to your servers daily and ensure that your systems are properly protected and continue to operate effectively. We are also able to allocate resources to your company, so that in the event of any problems we are available to quickly respond.

Benefits of a support contract
Daily monitoring of servers.
Telephone and email support.
Fast response.
Ongoing maintenance/housekeeping of systems.
Advice on upgrades and improvements.
Fixed support costs

How much will it cost?
We offer IT solutions that are tailored to support your business and your budget. The cost of our service is minimal compared to the cost of employing a member of staff to oversee your IT systems and we aim to provide the same level of support as having an in-house employee.

The basic support package we offer starts from as little as £125 +vat per month.  This allows us to allocate time to daily monitoring of your systems and for providing telephone and email support.  We calculate the time allocated to supporting a network to cover most eventualities.  Should a situation arise that requires attention outside of the contract, additional time is charged at discounted hourly rates.  Please call for more details and a quote.

Whatever level of support and service you are looking for, TechAid can offer a solution, so please call now to discuss your requirements and book your free “network health check”.