Regular site visits |
Support Services
TechAid Support Ltd offers a full range of IT services, from full network specification and installation to website design and hosting. The following demonstrates typical support services which can be tailored to meet your specific requirements.
Pro-active daily monitoring
Server performance can easily become impaired if areas of maintenance are neglected. User profiles, email stores and logs can become too large, backups may fail and data can become corrupt. We log on to our clients' servers at the beginning of each working day to check that each server is performing as it should.
Regular site visits
We have found that a regular site visit goes a long way in keeping systems efficient. It enables us to check the physical aspect of a network and to sort out simple problems which may otherwise go undetected. From a faulty mouse to a loose network socket, staying on top of these problems keeps your network running smoothly.
Telephone and email support
Our clients are able to contact us throughout the working day. This allows us to rectify minor problems as they happen - before they become an inconvenience. Such problems could be accessing email, the installation of a new driver or software package.
Areas of support
* Hardware upgrades and network installation
* Software installation, updates and patches
* Internet access, email, website design
* Data security, Firewall, Anti-Virus
* Remote tele-working, VPN, Thin Client
* Data Backup and Recovery
* Disaster Recovery
Website Design and Hosting
Please visit the website design page
Database design and Programming
More information to follow - please contact us for details
SEO services
More information to follow - please contact us for details
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‘Techaid have developed and maintained our industry leading database since inception. Clear communication, diligent application and timely delivery are three of the reasons that keep us doing business together. They understand our needs and continue to stand out from the crowd by delivering a brilliant service and sensible cost. Without a doubt we are happy to recommend them, keep up the good work!' |
We were recently called out to Tamar Organics who although having a support contract with another company were having severe problems with their server and unable to use their system.
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